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Job: NJ-Customer Service Representative

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Title NJ-Customer Service Representative
Location New Jersey
Job Information

International Textile Company hiring Customer Service Representative

An International Textile Company is looking for a detail-oriented individual to join its Customer Service Team in New Jersey.

Job Summary

Ensure the highest level of customer service working closely with sales, accounting, shipping, production, and administrative departments; establish and maintain excellent relationships with customers, to maximize the sales and prevent unnecessary cancellations or returns

Responsibilities:

  • Process incoming sales orders and ensure that the orders are entered timely and correctly, working very closely with Account Executives and accounts
  • Assist customers with their needs such as: placing orders, product availability and price questions, investigate substitutions and conversions to promote a higher fill rate, eliminate backorders and ensure customer satisfaction
  • Communicate in a thorough and timely fashion with Account Executives.
  • Review any routing and shipping requirements of new accounts and prevent any possible charge backs
  • Assist customers in returns / exchanges
  • Investigate and resolve any related charge backs ; communicate with Accounting on any credit issues and resolve to ensure timely delivery
  • Maintain order accuracy by getting extensions and/or canceling orders on a timely manner
  • General duties such as filing, data entry, copying and any other related tasks and responsibilities.

Requirements:

College degree or equivalent experience required

The qualified candidate should have the ability to handle multiple tasks, must be willing to work in a team environment, be organized and have exceptional communicational and interpersonal skills.

Compensation:

A healthy base and a great benefits package including health & dental insurance, annual clothing allowance; and a generous discount on merchandise

Only local inquiries will be considered.

Please send your resume to: [email protected]

 

 

 

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